years across cloud support, platform operations, training, architecture, and technical leadership.
About
Multi-cloud leadership with hands-on platform depth.
I work at the intersection of platform engineering, multi-cloud architecture, SRE, AI enablement, and team enablement. My current production focus is heavily GCP because of WorkJam's compute footprint, but my broader architecture experience spans 5+ years across both AWS and Azure as well.
My recent work spans GCP organization design, Kubernetes reliability and performance tuning, infrastructure automation, developer platform scaffolding, security validation, LLM gateway evaluation, AI-native design patterns, and production-grade agentic AI SDLC solution designs.
Earlier roles gave me a foundation in technical training, support leadership, solutions architecture, UX/content strategy, and cloud operations. I tend to be most useful where teams need someone who can turn ambiguity into patterns, documentation, training, and working systems.
paid workshop participants trained through Kubernetes, DevOps, and multi-cloud labs.
support engineers led and mentored while driving escalation reduction and cloud SME development.
Experience
Recent platform work and previous leadership roles.
A blend of current hands-on platform engineering, multi-cloud architecture, AI enablement, team enablement, and earlier support/training leadership.
WorkJam - Senior Platform Engineer
Platform services, multi-cloud architecture, AI enablement, reliability, automation, and developer enablement.
May 2025 - Present
- Act as team technical lead across platform services priorities, helping translate architecture decisions into implementation patterns.
- Drive internal AI enablement work, including AI-native solution patterns, LLM gateway evaluation, and production-grade agentic AI SDLC designs.
- Work on GCP organization architectures, product re-architecture efforts, and large-scale infrastructure overhaul initiatives.
- Bring multi-cloud architecture experience across GCP, AWS, and Azure, with current production emphasis on GCP-based compute platforms.
- Tune Kubernetes deployments and support reliability work across instrumentation, observability, SRE practices, and operational readiness.
- Contribute to FinOps discussions, cloud cost-awareness, security validations, and new technology proof-of-concepts.
- Help scaffold next-generation Infrastructure as Code approaches and create internal tooling for Harness pipelines and developer workflows.
Aptum / CloudOps by Aptum - Technical Training Lead
March 2021 - March 2025
- Led delivery of public and private Kubernetes-focused workshops and multi-cloud technical labs.
- Developed and maintained workshop infrastructure, documentation, course material, and hands-on lab environments.
- Presented 20+ multi-day workshops to 300+ paid participants with a 95% satisfaction rate.
- Provided internal mentoring, recertification support, pre-sales solution input, and technical thought leadership.
- Represented the organization at DevOpsDays, Google Cloud Security events, KubeCon, CNCF meetups, and AWS partner training sessions.
TELUS - GCP Infrastructure Team Lead
January 2019 - March 2021
- Managed a 30+ person support engineering team and reduced technical escalations through SME development and process improvement.
- Acted as a technical leader for GCP infrastructure, GKE, Cloud Monitoring, IAM, security, networking, compute, and organization administration.
- Served as the primary contact between Google TSEs and TELUS for platform support, escalation handling, training, and customer issues.
- Built training, examinations, documentation, and onboarding paths for support engineers, SMEs, managers, and learning consultants.
TELUS - Content Strategist & UX Analyst
March 2018 - December 2018
Researched product journeys and personas, wrote and tested technical support content, and coordinated reporting with Google stakeholders.
TELUS - Google Apps Technical Solutions Team Lead
November 2014 - April 2018
Led Google Workspace technical support, launched a technical QA pilot, and served as an API/Admin Panel SME and founding Enterprise Support member.
Lovejam Studios - Foundational Member & Lead Artist
February 2012 - Present
Business ownership, photography, lighting, art direction, video editing, marketing, scheduling, and multimedia production.
Skills
Technical depth, AI enablement, and leadership patterns.
Cloud & platform
Multi-cloud architecture
GCP
AWS
Azure
GCP organization architecture
GKE
Kubernetes
Terraform
IaC scaffolding
Harness
GitOps
CI/CD
Reliability & operations
SRE instrumentation
Observability
SLO/SLA thinking
Kubernetes tuning
Linux administration
Debugging
Incident support
Security, cost & AI enablement
IAM
Cloud security validation
FinOps
Networking
LLM gateway POCs
AI-native design
Agentic AI SDLC
Product re-architecture
Leadership & enablement
Technical leadership
Team mentoring
Workshop design
Technical writing
Agile delivery
Stakeholder communication
Education
Education.
Concordia University, Montréal
B.A. Arts & Sciences - Philosophy / English Literature
2009 - 2012
Vanier College
DEC in Liberal Arts - English and Philosophy concentration
2008 - 2009
Vanier College
DEC Pure and Applied Sciences - Physics and Mathematics focus
Certifications
Cloud credentials, with GCP as the primary current certification.
Google Professional Cloud Architect
2022
Principal current certification. My active production platform work is heavily GCP, while my broader cloud architecture experience also spans AWS and Azure.
Google Cloud Associate Engineer
2022
G Suite Certified Administrator
Certification no longer available for renewal.
Want to talk platform engineering?
Reach out for multi-cloud architecture, platform reliability, AI enablement, or technical leadership conversations.