Ashik Mahbub

Cloud solutions Product Manager with 10+ years of experience leading cross-functional teams in cloud infrastructure, DevOps, technical training, and architecture. Proven track record of designing and delivering high-impact workshops, mentoring teams, and driving innovation in cloud-native solutions.

Aptum/CloudOps (by Aptum) - Technical Training Lead

March 2021 - PRESENT

• Led the Training and Delivery team in delivering public and private Kubernetes-focused workshops at CloudOps by Aptum.
• Designed cloud-native, multi-cloud workshops and accompanying technical labs.
• Developed and maintained the technical infrastructure for hosting workshops.
• Presented over 20 multi-day workshops to 300+ paid participants, achieving a 95% satisfaction rate.
• Provided internal technical mentoring, training, and recertification assistance.
• Contributed to pre-sales solutions architecting.
• Created technical documentation using OSS Markdown tools.
• Managed projects and ran Scrums and sprints during new course development.
• Created sales and marketing material for public consumption.
• Offered thought leadership at industry events such as DevOpsDays, Google Cloud Security events, Kubecon, and CNCF meetups.
• Led partner training sessions with AWS during their Immersion Week, delivering AWS-centric Kubernetes and DevOps-related training to AWS customers.

TELUS, Montreal - GCP team: Infrastructure Team Lead

Jan 2019 - Mar 2021

• Managed a team of 30+ support engineers for 2+ years, leading them through the development and delivery of cloud-native solutions and incident resolutions, resulting in an 80% reduction in technical escalations.
• Served as the primary contact for Google TSEs to TELUS for all GCP platform, infrastructure, and networking support, training, and customer technical escalation handling.
• Focused on assisting assigned SMEs for GCP IAM, SSO, GKE, Compute, Networking, Security, and Serverless integrations to ramp up their skills, incident handling, and provide L3 support.
• Acted as a technical leader and expert in Kubernetes Engine, Cloud Monitoring, Security, IAM, Compute Engine for Google Cloud Platform, and organization administration.
• Designed technical and business process-related training for different stakeholders, including Google TSEs, internal SMEs, support engineering teams, team managers, and learning consultants.
• Created examinations for existing and new hires (support engineers).
• Coordinated daily Scrums and meetings with engineers at Google and TELUS GCP SMEs, operations, and people managers.
• Updated support documentation and helped enterprises migrate to the cloud.
• Owned the most urgent technical escalations and engaged with CTO-level customers on conference calls.
• Served as the technical point of contact for all new projects and processes related to the GCP Infrastructure Support Team for Google at TELUS.

TELUS, Montreal - Content Strategist & UX analyst

Mar-2018 - Dec 2018

• Broad UX research to help Google's machine learning for the G Suite team.
• Building in-depth, detailed product journeys and personas.
• Providing timely reports to key stakeholders, recommendations, and reporting on actionable items the content writing team can undertake.
• Write new Technical support articles, update existing ones For REd/GREEN testing.
• Organizing Daily syncs, bi-weekly reporting, with Google Stakeholders (program managers, different product teams, project lead).

TELUS, Montreal - Google Apps Technical Solutions Team Lead

Nov 2014 - Apr 2018

• Technical solutions Help Desk Team Lead for the Google Apps (Workspace) team.
• Launched Technical QA pilot.
• Founding member of the Enterprise Support team and API/Admin Panel SME.

Lovejam Studios, Montreal - Foundational Member and Lead Artist

Feb 2012 - Present

• Business owner: Lovejam Studios.
• Business development, management, marketing, scheduling.
• Online marketing, content creation, professional photography and video-editing.
• Lead Photographer, lighting artist and art director.

Concordia University, Montreal — B.A Arts & Sciences (Philosophy/English Literature)

2009-2012

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Vanier College, Location — DEC in Liberal Arts

2008-2009

Concentration in English and Philosophy

Vanier College — DEC Pure and Applied Sciences

Focus in Physics and and Mathematics

A broad range of technical and human competencies in Cloud Technology, team building, visual arts, people development, technical trainings, and technical thought leadership.

Cloud Technologies

• Kubernetes (RKE/GKE/AKS/EKS)
• Docker
• Terraform

Leadership

• Team Building
• Mentoring
• Agile Practices
• Scrum

Technology Experience

• Kubernetes (RKE/GKE/AKS/EKS) and container technologies (Docker, Containerd, etc.)
• Technical documentation creation for multi-cloud application deployments
• Infrastructure and Documentation as Code
• Operating Terraform
• GitOps / GitLab / Markdown
• IAM and Cloud Security
• GCP Cloud IT Security tools
• Network tools and traffic analysis (nmap, Fiddler, Wireshark, etc.)
• SLO/SLA and Cloud Solutions Alerting
• Windows and Linux system administration
• CI/CD concepts (Terraform, Deployment Manager)
• Workspace (G Suite) - Enterprise level system administration
• SEO and Analytics
• BI tools and report analysis
• Cloud Technology technical writing
• Cloud UX research and content writing
• Linux Shell Scripting
• Debugging application logs, reading scripts in Python, App Script, etc.

• Google Professional Cloud Architect (2022)
  • Design and plan a cloud solution architecture
  • Manage and provision the cloud solution infrastructure
  • Design for security and compliance
  • Analyze and optimize technical and business processes
  • Manage implementations of cloud architecture
  • Ensure solution and operations reliability
• Google Cloud Associate Engineer (2022)
• G Suite Certified Administrator (certification no longer available for renewal)